Shipping policy

Last Updated: October 23, 2026

Thank you for shopping at TidyPals.

We are committed to providing a convenient, transparent, and reliable delivery experience for customers around the world.

Please review the following information regarding order processing, shipping, delivery, and related services.

1. Free Worldwide Shipping

TidyPals proudly offers FREE worldwide shipping on all orders.

  • Shipping Cost: $0.00

  • Shipping Coverage: Worldwide

  • Estimated Delivery Time: 7–10 business days

  • Minimum Order Requirement: None

No minimum purchase amount is required to qualify for free standard shipping.

2. Order Processing Time

Orders are generally processed within 1–2 business days after payment confirmation.

Processing includes order verification, product preparation, packaging, and transfer to the shipping carrier.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing time is separate from the estimated shipping transit time.

3. Estimated Delivery Time

Our estimated shipping transit time is 7–10 business days.

Business days generally exclude weekends and public holidays.

Delivery estimates begin after the order has been processed and dispatched.

Actual delivery times may vary depending on the destination and local delivery conditions.

While we make reasonable efforts to meet these estimates, delivery dates are not guaranteed.

4. International Shipping

We ship to customers worldwide, subject to applicable shipping restrictions and carrier availability.

International deliveries may be affected by customs inspections, local regulations, weather conditions, or transportation disruptions.

Customers are responsible for complying with import regulations applicable to their destination.

Any applicable customs duties, import taxes, or government charges are separate from our free shipping service unless otherwise stated at checkout.

5. Order Tracking

When tracking information is available, customers will receive shipping confirmation and tracking details by email.

Tracking updates may take some time to appear after the package has been transferred to the shipping carrier.

If you need assistance locating your order, please contact support@tidypals.xyz.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify:

  • Recipient name

  • Street address

  • Apartment or unit number, if applicable

  • City, state, and postal code

  • Country

  • Contact information

If you notice an error after placing your order, contact our support team as soon as possible.

We will attempt to update the shipping information before dispatch, but changes cannot always be guaranteed after processing.

7. Delayed Deliveries

Although our estimated delivery time is 7–10 business days, occasional delays may occur due to circumstances outside our reasonable control.

Possible causes include:

  • Customs clearance procedures

  • Severe weather conditions

  • Carrier disruptions

  • Public holidays

  • Unexpected transportation issues

  • Incorrect or incomplete delivery information

If your order is delayed beyond the expected delivery window, please contact us so we can assist with tracking and resolution.

8. Lost or Missing Packages

If your package appears lost or has not arrived after the estimated delivery period, please contact our customer support team.

We will investigate the shipment and coordinate with the carrier when necessary.

If a package is confirmed lost during transit, we will arrange an appropriate resolution, such as a replacement or refund, at no additional cost.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Include your order number, a description of the damage, and photographs if available.

We will review the issue and assist you according to our Return & Refund Policy.

10. Multiple Shipments

Some orders containing multiple products may arrive in separate packages.

If your order is shipped separately, available tracking information will be provided for each shipment.

There are no additional standard shipping charges for split shipments.

11. Returns and Refunds

TidyPals offers free returns and refunds within 30 calendar days of delivery.

For details about eligibility and the return process, please review our Return & Refund Policy.

12. Contact Information

For shipping inquiries, order tracking, or delivery assistance:

TidyPals

Website: https://tidypals.xyz

Email: support@tidypals.xyz

Phone: +1 315-852-0124

Address: 8790 Los Banos Way, Elk Grove, CA 95624, United States

Established: 2023

We appreciate your patience and trust in TidyPals.

TidyPals – Little Helpers for a Happier Home.