Refund policy

Last Updated: October 23, 2026

At TidyPals, customer satisfaction is one of our top priorities. We want you to feel confident when shopping for household essentials, kitchen accessories, and everyday home products.

We offer a 30-day free return and refund policy to help ensure a convenient and worry-free shopping experience.

1. 30-Day Return Policy

Customers may request a return within 30 calendar days of receiving their order.

To be eligible for a return:

The return request must be submitted within 30 days of delivery.
The product must be returned with all essential accessories and components.
Customers should provide their order number and proof of purchase.
Products should be packaged securely to prevent damage during return shipping.

We accept returns for products that are defective, damaged, incorrect, or do not meet your expectations.

2. Free Returns

TidyPals offers free returns for eligible orders within the 30-day return period.

There are no return shipping fees or restocking fees.

Once your return request is approved, our customer support team will provide the necessary return instructions and, where applicable, a prepaid shipping label.

Please do not send products to our business address without first contacting our support team and receiving return instructions.

3. How to Request a Return

To initiate a return, please contact:

Email: support@tidypals.xyz

Include the following information:

Your full name
Your order number
The product you wish to return
A brief explanation of your return request
Photographs, if the product is damaged, defective, or incorrect

Our customer support team will review your request and provide further instructions.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible.

We may request photographs or additional information to help us evaluate the issue.

Depending on the circumstances, we will arrange an appropriate solution, which may include a replacement, return, or full refund at no additional cost.

5. Refund Processing

Once your return is received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method.

Refunds are generally processed within 5–10 business days after approval. Additional time may be required for your bank or payment provider to reflect the transaction.

TidyPals does not charge refund processing fees.

6. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@tidypals.xyz.

We will attempt to accommodate cancellation requests before the order has been processed or shipped.

If the order has already shipped, you may request a return after delivery under our 30-day return policy.

7. Exchanges

If you would like to exchange a product for a different color, size, or model, please contact our customer support team.

Exchanges are subject to product availability.

If a direct exchange is unavailable, we may recommend returning the original product for a refund and placing a new order.

8. Missing Refunds

If you have not received an approved refund:

Check your bank account or original payment method.
Contact your payment provider, as processing times may vary.
Contact TidyPals if the refund has not appeared after the expected processing period.