Contact information
Last Updated: October 23, 2026
Welcome to TidyPals Customer Support
At TidyPals, we believe excellent customer service is an essential part of a positive shopping experience.
Whether you have a question about our household products, need assistance with an order, or would like information about shipping and returns, we are here to help.
1. Business Information
Business Name: TidyPals
Website: https://tidypals.xyz
Email: support@tidypals.xyz
Phone: +1 315-852-0124
Business Address:
8790 Los Banos Way
Elk Grove, CA 95624
United States
Year Established: 2023
2. Customer Support
Our customer support team is available to assist with inquiries related to:
-
Product information and specifications
-
Order placement and payment questions
-
Order status and shipment tracking
-
Shipping and delivery concerns
-
Returns, exchanges, and refunds
-
Damaged, defective, or incorrect items
-
General questions and customer feedback
For the most convenient assistance, we recommend contacting us by email.
3. Email Support
Email: support@tidypals.xyz
When contacting us about an existing order, please include:
-
Your full name
-
Your order number
-
The email address used at checkout
-
A description of your inquiry
-
Relevant photographs, if applicable
Providing complete information helps us review and resolve your inquiry efficiently.
4. Phone Support
Phone: +1 315-852-0124
Customers may contact us by telephone for general inquiries and order-related assistance.
If immediate assistance is unavailable, please send an email with your inquiry so our support team can follow up.
5. Shipping Assistance
TidyPals offers free worldwide shipping with an estimated delivery time of 7–10 business days, excluding order processing time.
If you have questions about shipping, delivery, or tracking, please contact our support team.
Additional details are available in our Shipping Policy.
6. Returns and Refunds
We offer free returns and refunds within 30 calendar days of receiving your order.
To initiate a return or request a refund, please email support@tidypals.xyz with your order information.
Please review our Return & Refund Policy for complete details.
7. Business Correspondence
Our listed business address is:
8790 Los Banos Way
Elk Grove, CA 95624
United States
Please contact our support team before sending any return packages or physical correspondence requiring special handling.
Product returns must follow the instructions provided by our customer support team.
8. Customer Feedback
We welcome customer feedback, suggestions, and questions.
Your feedback helps us improve our products, website, and overall shopping experience.
You can share your thoughts by contacting support@tidypals.xyz.
9. Our Commitment
Since 2023, TidyPals has focused on offering practical household essentials designed to make everyday life easier.
We strive to provide helpful customer service, transparent information, and a convenient online shopping experience.
Thank you for choosing TidyPals.
TidyPals – Little Helpers for a Happier Home.